MPL Lost and Found Policy

MPL Lost & Found Policy and Procedure

POLICY

It is the policy of MPL that it is the responsibility of the patient or customer to alert MPL of item(s) that have been lost.    

PROCEDURE

Once alerted of a lost item(s), and it has been found, the following are the options in which the item(s) may be returned:

1. Once alerted and the item(s) has been found, the customer or patient has the responsibility to retrieve the item at MPL within 14 calendar days. 
   
   a.  Customer or patient will be required to sign a form confirming they received
        the item.
   
   b.  Item(s) may be picked up between the hours of 6 a.m. – 2 p.m.
   
   
2. Once alerted and the item(s) have been found, the customer or patient may direct MPL, at the customer’s expense, to ship the item(s) certified within 14 calendar days.

(After the 14^th day, the item(s) will be discarded)

Revised 9/5/25